Privacy Policy

---

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing address, and payment details when booking our services.
• Service Information: Property details, access instructions, and any special cleaning requests provided during booking.
• Usage Data: Information about your use of our website (IP address, cookies, and browsing history) to improve our online services.
• Media Data: Photos or videos taken during cleaning services for quality control, safety, and promotional purposes.

We use the information collected to:

• Provide and improve our cleaning services.
• Confirm bookings, respond to inquiries, and communicate with you.
• Process payments and issue invoices.
• Monitor the quality of work and ensure safety standards are met.
• Enhance our website and marketing materials.
• Share photos or videos of completed work for promotional purposes (e.g., portfolios, website content) only with prior notice and consent.

During our services, we may take photographs or videos of the work performed for the following purposes:

• Quality Control: To document and confirm the completion of services.
• Safety: To address any safety concerns or potential disputes.
• Promotional Use: Photos/videos may be used for showcasing our work in portfolios, marketing materials, or on our website.

Client Rights:

• All identifiable details (faces, addresses, personal items) will be blurred or removed for privacy.
• Clients may opt out of promotional use by informing us in writing or prior to the cleaning appointment.

• Access to Premises: Clients agree to provide safe, uninterrupted access to their property for our team to perform the work.
• Pre-Existing Damages: Shiny Solutions is not responsible for any pre-existing damages, wear and tear, or issues with fragile or improperly maintained furniture, appliances, or surfaces.
• Cleaning Supplies: If clients request the use of their personal cleaning products, Shiny Solutions cannot guarantee results or assume responsibility for damages caused by non-standard materials.

We recommend that clients secure any valuables or sensitive items before the cleaning begins. Shiny Solutions is not responsible for misplaced or damaged personal items that were not properly stored.

• Booking Confirmation: Bookings are confirmed upon mutual agreement of the date, time, and price. Clients are responsible for providing accurate details.
• Refund Policy: If you are unsatisfied with our service, please notify us within 24 hours and we will arrange for a re-cleaning.

We take appropriate technical and organizational measures to safeguard your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

In case of concerns or disputes:

• Contact us directly to resolve the issue promptly.
• We may request documentation (e.g., photos) to evaluate and address the concern effectively.

We reserve the right to update or modify this policy at any time.