Frequently Asked Questions

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We typically provide a fixed rate for a set number of hours based on our experience and the specifics of your request. If the cleaning takes longer, additional hours are billed at the rate specified during booking. For predictable services like window cleaning, upholstery cleaning, and carpet cleaning, we offer fixed rates, but complex jobs like Post-Construction, Move-Out, and Move-In cleaning may require additional time and care, making fixed rates challenging.

The cost of Shiny Solutions's cleaning services varies depending on the type of service, the size of the area to be cleaned, and the frequency of cleaning. Please contact us for a free quote.We offer hourly pricing for specific areas, allowing you to customize your service according to your needs. Our minimum time requirement applies to these sessions, with rates based on the number of cleaners and time requested.

Windows are not typically included in Standard or Deep Cleaning, as they require specialized equipment for a thorough cleaning. We can add this as a separate service, and for hard-to-reach windows or higher floors, we discuss options to ensure the safest and most thorough clean possible, including the use of telescopic tools for first- and second-story windows. If additional access is required for challenging areas, we’ll assess the best approach together.

For our services, we request a deposit to secure your booking, particularly for larger jobs like Move-Out, Move-In, and Post-Construction cleanings. This helps us manage resources effectively and ensures your service is prioritized.

Yes, we can provide eco-friendly cleaning supplies upon request. Just let us know your preferences when booking, and we’ll ensure your service aligns with your environmental preferences.

Services such as laundry, window cleaning, carpet cleaning, and upholstery cleaning are available as separate add-ons. These require specific equipment and expertise, which is why they are offered as distinct services outside of standard or even deep cleaning.

Our Standard Cleaning service is designed for regular upkeep, ideal for maintaining cleanliness in your home. It includes essential cleaning tasks such as dusting, vacuuming, and mopping floors, along with cleaning countertops, sinks, and exterior surfaces of appliances. 

Post-Construction cleaning is more intensive and involves handling the unique challenges of recently renovated spaces. Unlike standard or deep cleaning, this service often requires specialized equipment and cleaners to handle paint splatters, construction dust, and potentially damaged surfaces. Builders may not protect areas like wooden floors or furniture, making the clean-up more complex and time-intensive. Post-Construction cleaning often requires several days, making it one of the most demanding and detail-oriented cleaning services we offer.

You can choose to be present during the cleaning or provide access arrangements if you won’t be home. Our team is committed to respecting your home, locking up, or leaving keys according to your instructions.