Frequently Asked Questions

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Yes — Shiny Solutions is fully licensed and insured.

Not always — for exterior work, just make sure we have safe access.

We cover multiple neighborhoods — check our service area map.

We provide a clear, itemized estimate based on scope and access. Photos help us price accurately, and for larger jobs we can do a quick walkthrough. We can also review your property address online along with the photos for the most accurate quote.

We take cash, card, and popular digital payments.

Free reschedule with notice (usually 24 hrs). Same-day cancellations may incur a fee.

Yes — if something doesn’t look right, let us know and we’ll fix it.

Yes, available on request.

Yes — we offer both, plus add-ons like screens, tracks, sills, and frames.

Yes, with professional poles and safe methods (up to 3 stories). 

Yes — we use specialized products. Severe etching may need polishing or replacement.

Most clients do it twice a year; some quarterly for spotless results.

Yes — for exterior glass we use DI/purified water for streak-free cleaning.

Cleaning of glass surfaces; add-ons like screens and tracks are priced separately.

Dust and buildup reduce efficiency — cleaning restores performance.

Every 6–12 months, depending on environment.

No — only purified water and soft brushes, safe for coatings.

Yes — we confirm method and access during estimating.

Not necessarily, as long as panels are accessible.

Driveways, patios, walkways, decks, fences, siding, and more.

We adjust methods; for delicate surfaces we use soft washing.

No — roofs and solar panels require safer methods.

We minimize water use and protect nearby plants.

Please move fragile items, outdoor furniture, and vehicles from the area.

Yes — seasonal or bi-annual cleanings with reminders and priority scheduling.